User Guide

How to Use Instructions

TRANSWAP SIGN UP - INDIVIDUAL ACCOUNT

How to Create an Individual Account?

1. Click on the "Sign Up" button on the top right corner to invoke the registration window.


2. Fill up the required login details and click "Create Account" button.


3. Click on "here" link to complete your profile.


4. Fill in the required details and upload photo ID.


5. Enter OTP sent via SMS to your mobile number.


6. Enter your personal details and attach Proof of Address.


Note: Client would receive an email notification upon Registration.

TranSwap would follow up for incomplete information necessary for approving an Account. A Face-to-face would be arranged to verify the original Identity submitted.

A final email notification will be sent upon successful Acount Registration.

How to Add Payee to Individual Account?

1. Click on the "Add" button on the Transfer screen to invoke the add payee form.


2. Fill up the required payee details and select "Individual" as Payee Type. Click "Next" button to proceed.


3. Add the Bank details of Payee and click "Submit".

TRANSWAP SIGN UP - BUSINESS ACCOUNT

How to Create a Business Account?

1. Click on the "Sign Up" button on the top right corner to invoke the registration window.


2. Fill up the required login details and click "Create Account" button.


3. Click on "here" link to complete your profile.


4. Complete Point-of-Contact Profile.

  • Select "Business" as Account Type
  • Upload ID of Point-of-Contact


5. Enter OTP sent via SMS to your mobile number.


6. Enter your business profile details and attach Company Documents.


7. Enter Directors and Shareholders details.


Note: Client would receive an email notification upon Registration.

TranSwap would follow up for incomplete information necessary for approving an Account. A Face-to-face would be arranged to verify the original Identity submitted.

A final email notification will be sent upon successful Acount Registration.

How to Add Payee to Business Account?

1. Click on the "Add" button on the Transfer screen to invoke the add payee form.


2. Fill up the required payee details and select "Company" as Payee Type. Click "Next" button to proceed.


3. Add Payee Company details and click "Next" button.


4. Add the Bank details of Payee and click "Submit".

BOOKING NEW TRANSFER

How to Book a New Transfer?

1. Click on "Book New Transfer" link.


2. Verification Code (OTP) will be sent to your Mobile via SMS. Enter the OTP and click "Submit"


3. You will see this Page (Note: Amount shown is for illustration purposes).


3A. Enter your Transaction Amount & Currency:
You can either enter an amount you wish to send in your Currency which is inclusive of the Transaction fee, or for the Recipient to receive a specific sum in the Recipient Currency.


Eg(i) You send 5,000 SGD, Recipient will receive MYR14,782.29


Eg(ii) Recipient gets 15,000MYR, you will pay 5,073.64SGD

The Transaction Cost, Exchange Rate, and Savings to you are all reflected for your easy view.


3B. Add New Payee or select from the existing list from past transactions. Select "Individual" or "Company" from Payee Type.

Refer to separate guide (if needed) on Adding Payee for Individual or Business Account.


3C. Indicate Purpose of Transfer.


4. You will receive a Confirmation with details of your transaction.


5. This last step provides you the instructions to make your fund transfer to us.

You can proceed to book another transfer or log out.

Ready to TranSwap?

Try Us Now
Invalid email, please use another email address
Sorry! The code you entered doesn't exist. Please check and try again.
Promo code expired

Forgot password?

Forgot Password

Type in your email address to reset your password.

Email Sent

Check your inbox to see how to reset your password.

Enter your new Password

That Link has Expired

Password reset links expire after 24 hours



BACK TO LOGIN

Password changed

You can now login using your new password



LOGIN